If you need to cancel or re-arrange your appointment we would appreciate 48 hours notice or a cancellation fee may apply.
We do require a 20% deposit for each appointment to secure your booking,
All appointments are in high demand we would appreciate if you can let us know if you cannot make it.
If you have booked your appointment and do not show up your card will be charged in full amount.
If you are running late please let us know as soon as possible, we will do our best to accommodate you depending on our availability treatment time may be reduced.
We understand mobile phones are a Hugh part of our lives, but we would kindly ask that you turn your mobile on silent while waiting for your treatment.
If it’s your first visit , please arrive 10 mins prior to treatment time as we will require you to fill in a consultation form.
Large group bookings will require a 50% deposit to secure booking and will need to give 72 hour notice to cancel, failure to do so will result in a cancellation fee,
Please notify of any health conditions which may have changed since your last visit, as this may affect your treatment,
We do require a patch test for waxing and tinting 48 hours prior to treatment. We take this policy very seriously, If failed to do so we will cancel your appointment as we will not carry the treatment without a patch test.
Due to the high risk treatments carried out in our salon and limited space in our treatment rooms and waiting area, children are not permitted into the treatment room.
Children under 12 cannot be left unsupervised in the waiting area, ALken staff are unable to supervise children.